I. About Our Products

  1. What products do you primarily sell?

We primarily sell gardening tools and related accessories, including pruning tools, planting tools, and various gardening supplies.

  1. Are the products brand new?

Yes, all items are brand-new, authentic retail products; they are fully functional and ready for immediate use.

  1. Who are these products suitable for?

They are suitable for home gardening enthusiasts, balcony gardeners, yard maintenance personnel, and beginners alike.

II. About Orders

  1. How soon are orders processed after placement?

Orders are typically processed and prepared for shipment on the same day payment is completed.

  1. Can I modify or cancel an order?

You may request to modify or cancel an order before it has been shipped; however, orders that have already been shipped cannot be altered.

  1. Do you support one-time purchases?

Yes, all orders are one-time purchases; there are no subscription plans or automatic billing mechanisms.

III. About Shipping

  1. Where do orders ship from?

Items are typically shipped from Spain.

IV. About After-Sales Service

  1. Do you accept returns or exchanges?

If an item has quality defects, you may request a return or exchange within the specified timeframe. All requests are subject to review and approval by our customer service team.

  1. How long does it take to receive a refund?

Once a request is approved, refunds are typically credited back to the original payment method within approximately 3 business days.

V. Other Notes

We are currently undergoing an inventory adjustment phase.
Due to sustained financial losses, the merchant has decided to conduct a clearance sale at a loss.
Consequently, select products are being cleared out at significantly reduced prices.

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