I. About Our Products
- What products do you primarily sell?
We primarily sell gardening tools and related accessories, including pruning tools, planting tools, and various gardening supplies.
- Are the products brand new?
Yes, all items are brand-new, authentic retail products; they are fully functional and ready for immediate use.
- Who are these products suitable for?
They are suitable for home gardening enthusiasts, balcony gardeners, yard maintenance personnel, and beginners alike.
II. About Orders
- How soon are orders processed after placement?
Orders are typically processed and prepared for shipment on the same day payment is completed.
- Can I modify or cancel an order?
You may request to modify or cancel an order before it has been shipped; however, orders that have already been shipped cannot be altered.
- Do you support one-time purchases?
Yes, all orders are one-time purchases; there are no subscription plans or automatic billing mechanisms.
III. About Shipping
- Where do orders ship from?
Items are typically shipped from Spain.
IV. About After-Sales Service
- Do you accept returns or exchanges?
If an item has quality defects, you may request a return or exchange within the specified timeframe. All requests are subject to review and approval by our customer service team.
- How long does it take to receive a refund?
Once a request is approved, refunds are typically credited back to the original payment method within approximately 3 business days.
V. Other Notes
We are currently undergoing an inventory adjustment phase.
Due to sustained financial losses, the merchant has decided to conduct a clearance sale at a loss.
Consequently, select products are being cleared out at significantly reduced prices.