RETURN POLICY

I. Return Policy Overview

We are committed to providing our customers with reasonable shopping safeguards.
If you are dissatisfied with your purchased items, or if the items exhibit quality defects, you may request a return, provided that the applicable conditions are met.

II. Return Eligibility

Returns may be requested under the following circumstances:

The item exhibits obvious quality defects.
The item received differs significantly from the description in the order.
The item remains unused and is in its original packaging.

Returns are NOT supported under the following circumstances:

The request falls outside the designated return timeframe.
The item is free of quality defects but has been used in a manner that prevents its resale.

III. Return Timeframe

Return requests must be submitted within 30 days of receiving the item.
Requests submitted more than 30 days after receipt will not be accepted.

IV. Return Process

Contact Customer Service to submit a return request.
Provide your Order Number and a description of the issue.
Await confirmation of the review results.
Ship the item back according to the provided instructions.
A refund will be processed once the returned item has been inspected and verified.
Return Address: Polígono Puerta de Granada, Nave 10, Caniles, GR, 18810

V. Refund Information

Refunds will be processed once the return request has been approved.
Typically, refunds will be credited back to the original payment account within 3 business days.
The actual time required for the funds to appear in your account may vary slightly depending on the specific payment method used.

VI. Shipping Costs

If the return is due to a product quality issue, the return shipping costs will be covered by our store.
If the return is requested for personal reasons, the return shipping costs may need to be borne by the user.
VII. Important Notice

Due to a current phase of business restructuring:
Due to sustained financial losses, the merchant has decided to conduct a clearance sale at a loss.

This notice does not affect the enforcement of standard return rights; the user’s basic consumer protections remain fully valid.